Acala Software Refund Policy

We provide a 30-Day Money Back Guarantee for our customers:

If you are not satisfied with your Acala purchase of a product, you can return the product within 30 days and apply for a full refund. Please forward your E-mail Confirmation (Receipt) to support@cutedvd.com along with the reason for returning the software.

Acala Software Inc. provides full refund based on your original method of payment in the following cases:

  • If an error which prevents you from using our software properly occurs repeatedly and we are unable to correct the error within an acceptable period of time or suggest a temporary solution, we will fully refund your payment. Please note that in this case, refund is given only if you provide detailed information about the error requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

  • If you encounter hardware incompatibility (our software does not support your hardware, e.g. capture card or DVD device) that prevents you from using our software properly and we are unable to eliminate the incompatibility within an acceptable period of time or suggest a temporary solution, we will give you the full refund.

  • A stated feature of the registered version fails to perform in the manner described in any written correspondence, sales material or advertisement by Acala Software Inc.

  • If you accidentally buy the same software more than once, you can get a full refund.

Acala Software Inc. reserves the right to decline refund requests in the following cases:

  • If a user demands a refund immediately after the purchase or without giving any reason, we will refuse to refund the payment because we provide free trial versions for our users to try before buying.

  • If a user requests a refund due to the absence of features which we have never claimed to provide and which are not listed in the feature lists of our software, we will not offer the refund.

  • Purchase of Acala software CD can not be refunded if it has been shipped.

  • If a user purchases Acala software from a retail store or other online distributors, please consult about return policy of that establishment. We will not accept returns of purchases that from third parties.

Acala Software Inc.

Last updated August 27, 2009

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